About Fast Track’s arrival service
With our VIP Airport Arrival service you will be met at the air-bridge or where you enter the terminal building, helped through quarantine, visa on arrival, security and immigration checks, assisted to identify and retrieve your checked bags, escorted through customs checks, and taken to your driver, car or hotel representative.
About Fast Track's departure service
Two hours before scheduled departure time, our VIP Airport Departure service team will be waiting at the entrance of the departure terminal building or at the agreed meeting point. You will then be assisted through security, check in, customs and immigration; and finally taken to your airline or member lounge and/or to the departure boarding gate.
It is helpful and (sometimes mandatory) to have the driver’s local mobile number in good time: then we can make sure the handover is coordinated and smooth. If you will arrive earlier or later than the normal time, you need to let us know and we will get our VIP Airport Departure team prepared to meet you when you do reach the airport.
Will I always be fast-tracked?
In many airports use special lanes and procedures to reduce the time taken and/or lining up in long queues. Your greeter will use their specialist airport knowledge and local contacts to make passing through the airport border control checks (security, quarantine and immigration) as fast and easy as possible.
Can all terminals be served?
We can meet and assist you and provide the full range of VIP Airport Service in almost all International terminals. In a few airports the low cost or a secondary terminal may have a restricted service. We can also give a VIP airport service in most Domestic terminals for help with connections, arrivals or departures.
Is there an "overnight" surcharge?
In the great majority of airports there are no extra charges for late night or early morning meet and assist services. But in some places (like Hong Kong, Indonesia, Korea, Vietnam) there is a small surcharge for overnight assistance. We will always tell you whether it will apply to your order when you inquire or book.
VIP Transit and Connection
Our Airport Concierge team will meet you at the air-bridge, escort you through all necessary visa, quarantine, transit, security, immigration, baggage, and customs procedures; and lead you to the next flight’s check in area, to your airline lounge, and/or to the boarding gate. If a change of terminal is required the greeter normally accompanies you between terminals. If the distance between terminals is great, or you prefer privacy, we may suggest you use an “inter-terminal transfer” in a private vehicle. Otherwise the airport shuttle or transfer system will be used.
Do I have to pass immigration?
If you are entering or leaving the country, then yes, you need to pass immigration. If you are transferring between two international flights, then it varies. Sometimes a connection can be done within the transit area, sometimes not. It depends on the airlines, the ticket(s) and the airport. If a low cost “point to point” airline is one of the flights, or you have two unconnected tickets, then you may have to go “land-side” through immigration to collect bags and check in again. Our expert Airport Concierge booking team will suggest the best solution.
